FAQ

Use the form below to contact us

Still need help?

Below are some frequently asked questions.

What is your handling time?

Our items are shipped within 1-2 business days.

Does Magnet Country offer free shipping?

We happily offer free shipping on all U.S. orders. No minimum purchased required!!!! Please see Shipping Policy for more information.

Does Magnet Country ship internationally?

No, we do not. Currently we only ship within USA. Please see Shipping Policy for more information.

What are your return/exchange policy?

Return/exchange accepted, item must be returned in 30 days. Refund will be given as Money Back. Buyer is responsible for return/exchange shipping costs. For more details see our Return/exchange Policy

I would like to provide feedback on the new website, how do I contact you?

We’d love to hear from you! Please fill out our Contact Us form to share your feedback.

I am having issues placing an order online, who should I contact?

Please contact us at hello@magnetcountry.com or use Contact Us form

Can I order online and pick up in store?

Unfortunately, we do not offer order online and pick up in store. We are offering online shopping only.

Can I get a price adjustment on my order if some of the items are now on sale?

Unfortunately, we do not offer price adjustments at this time. We offer innovative quality souvenirs and bring them straight to you at great prices.

How do I contact customer service?

We're here to help! Customer Service can be reached by email at hello@magnetcountry.com or click Customer Service